The Johnson & Johnson Vision Care Customer Policy is designed to promote patient health through the responsible and safe distribution of its contact lenses. Johnson & Johnson Vision Care Products will only be sold through Qualified Eye Care Professionals that sell only to end-users based on a valid prescription, in compliance with all applicable laws and regulations regarding the sale and dispensing of contact lenses and the Johnson & Johnson Vision Care Diagnostic Lens Policy set forth below.

Johnson & Johnson Vision Care does not ship its Products with labeling materials that permit them to be sold over the counter. Therefore, all Qualified Professionals or Retailers, prior to delivery or shipment of the lenses to the consumer, must either: (i) obtain a copy of a valid, unexpired prescription; or (ii) seek confirmation from the consumer’s Eye Care Professional or the Eye Care Professional’s office of the consumer’s prescription specifications. The account’s confirmation procedures must provide for actual or constructive knowledge that the consumer’s prescription is valid and current.

The Johnson & Johnson Vision Care Diagnostic Lens Policy

Diagnostic Lenses are only intended for trial fitting of appropriate candidates, or for the occasional replacement of torn or lost lenses. Eye Care Professionals may not (a) sell Diagnostic Lenses, (b) substitute Diagnostic Lenses for Revenue Lenses, or (c) give Diagnostic Lenses away at no charge as Product promotions for replacement contact lens sales.

Eye Care Professionals must use Johnson & Johnson Vision Care Trademarks and s in a manner consistent with Johnson & Johnson Vision Care policies.

Eye Care Professionals shall not make false or misleading statements about Johnson & Johnson Vision Care, its business practices or any of its Products.

Eye Care Professionals must comply with all label licenses or use restrictions on which Johnson & Johnson Vision Care may condition the purchase or receipt of any Products.

Eye Care Professionals with direct accounts must keep their account balances with Johnson & Johnson Vision Care in good standing.

Johnson & Johnson Vision Care reserves the right to commission annual audits of Qualified Eye care Professionals and Retailers to assess compliance with legal obligations, diagnostic lens policy, and any territorial restrictions. Johnson & Johnson Vision Care reserves the right to terminate a Qualified Eye care Professional Account that violates this Policy. Termination does not release or forgive the Account from the obligation to pay any sum owed to Johnson & Johnson Vision Care

HOW TO ORDER BY PHONE:

UK 0870-608-8990

EIRE 1890-924-134

HOW TO ORDER BY FAX:

UK 01932-733-544

EIRE 1890-924-135

HOW TO ORDER BY INTERNET:
Order Online

For all phone, fax and Internet orders, please include:

• Name
• Account number
• Patient name or reference if desired
• Product brand description
• Quantity desired
• Revenue or Diagnostic
• Lens power
• Base Curve, if applicable
• ADD power for ACUVUE® BIFOCAL
• Cylinder and Axis for ACUVUE® TORIC
• Colour choice for 1-DAY ACUVUE®

ORDERING REQUIREMENTS:
No minimum order required.

CUSTOMER RELATIONS:
Questions regarding Product quality, as well as technical and medical inquiries by Eye Care Professionals and consumers should be directed to Customer Services at:

TAXES:
Where applicable, state and local sales taxes will be applied.

BILLING INQUIRIES:
Call Customer Service Centre at 0870-608-8990.

WARRANTY:
All Johnson & Johnson Vision Care lenses are warranted against defects in materials and workmanship. If, after opening a factory-sealed blister pack, the lens is found to have a material or workmanship problem. Johnson & Johnson Vision Care will replace the lens. Contact Customer Services at 0870-608-8990.

Except for the expressed warranty stated above, Johnson & Johnson Vision Care disclaims all warranties, expressed or implied, including any implied warranty of merchantability or fitness for a particular purpose. The expressed warranty and remedy provided are exclusive and in lieu of all other warranties and remedies by law.

LIMITATIONS:
The above warranty and remedy extend only to the original purchasers from Johnson & Johnson Vision Care and Johnson & Johnson Vision Care expressly denies the right of any other party to incur or assume on behalf of Johnson & Johnson Vision Care for special, incidental or consequential damages arising from breach of warranty, breach of contract or any other legal theory; including, but not limited to, damages resulting from loss of profits or revenue, business injury, costs of substitute Products, or claims of customers.

Johnson & Johnson Vision Care is a division of Johnson & Johnson Medical, Ltd.

Johnson & Johnson Vision Care may change prices, terms and conditions of sale without prior notice.